Formal letters may be written to an individual or to an organisation. The purpose may be, for example,
- to apply for part-time or vacation work (application letter)
- to apply for study or scholarship opportunity (application letter)
- to complain about something (complaint letter)
- to make suggestions about something
- to request information (enquiry letter)
https://www.rubenvalero.com/learningenglish/c1-advanced-cae/writing-cae-c1/cae-formal-letter-or-email/ Formal letter/email
https://www.scribendi.com/advice/how_to_write_a_letter_of_complaint.en.html How to Write a Letter of Complaint
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